Venue Box Office: 650-967-4040
Venue Business Office: 650-967-3000
Ticketmaster Customer Service
Box Office Hours
Please call the box office at (650) 967-4040 for current hours of operation.
Once open for the season, regular hours are:
Monday-Friday: 12pm - 5pm ($6 service charge)
Saturday: 10am to 2pm (no service charge)
Sunday: Closed except for event days, opening at 12pm ($6 service charge)
Types of Payment Accepted
The Shoreline Box Office accepts CASH, VISA, MASTERCARD, DISCOVER and AMEX.
NO CHECKS accepted.
Shoreline Amphitheatre and all on-site amenities are 100% wheelchair accessible.
If you require accessible seating, please select accessible tickets when purchasing.
Please call the box office at (650) 967-4040 if you have additional questions about accessibility.
Accessible parking is located in the lots closest to the venue, with overflow in other designated locations. Please have proper placards and ask to be directed by Parking & Traffic Staff inbound to venue.
Will Call opens 2 hours prior to show time. Valid, government-issued photo ID required for will call pick up. Matching valid, government-issued photo ID required for all credit card purchases. i.e. The person who’s name is on the card MUST be present for ticket purchases.
Children ages 24 months & under (lap-seated) are admitted free.
Expect heavy traffic on ALL HIGHWAYS AND STREETS leading into the venue. Shoreline Amphitheatre highly recommends planning to arrive 2 HOURS PRIOR TO SHOW TIME. Please make sure to plan extra travel time to the venue to ensure you don't miss any part of the show. Carpooling is strongly encouraged whenever possible.
Alcoholic beverages, barbeques, camping and tailgating are not permitted in any event parking lots. This is strictly enforced by the Mountain View Police Department. Shoreline Amphitheatre is not responsible for damage, loss or theft – please park at your own risk. Guests are highly discouraged from leaving valuables in vehicles.
General Parking is included in the ticket price for this events at Shoreline Amphitheatre.
Accessible Parking is located in the lots closest to the venue, with overflow in other designated locations. Please have proper placards and ask to be directed by Parking & Traffic Staff inbound to venue.
Drop-Off & Pick-Up
Drop-off & pick-up (including taxis, limousines, Uber and other rideshare services) are only allowed in the marked, designated zone on Amphitheatre Parkway, directly across the pedestrian path into the venue. Drop-off: From US 101, take Rengstorff/Amphitheatre Parkway exit and stay in right lane, At the Charleston/Garcia intersection, continue straight onto Amphitheatre Parkway. After the Google stoplight, traffic will be split into 2 lanes. Drop-off's should remain in the right lane. About 250 ft. before the Premier Parking entrance on your left, there will be a clearly marked drop-off area on your right. After your passengers have exited the vehicle drivers will then be asked to exit the area by continuing straight and making a right turn onto N Shoreline Blvd towards the US 101 and downtown Mountain View. Please listen to the traffic personnel they are there to help expedite the process. Pick-up: The pick-up zone is the same as the drop-off zone. When leaving the Amphitheatre, you can reach the pick-up area by using the pedestrian path towards the right side when you exit the gates. Follow the signage along the walking path leading up to Amphitheatre Pkwy. Allow the staff to hold traffic so that you make cross over to waiting drivers. Please make sure to listen to event staff and traffic personnel to get crossed safely.
Bicycle parking is located in designated areas of the parking lots and outside venue gates. Look for signs marking the areas or ask a staff member to direct you. Shoreline Amphitheatre is not responsible for damage, loss or theft – please park at your own risk. Bicycles left locked to any venue property overnight will be promptly removed, including potential damage to locks and bicycles.
Designated Driver Program
Visit one of the Designated Driver booths on the plaza for more information.
Please visit our accommodations page for local hotel options.
All shows go on RAIN OR SHINE. By city ordinance: · Smoking is prohibited at Shoreline Amphitheatre. · Alcoholic beverages, barbeques, camping and tailgating are not permitted in any event parking lots. This is strictly enforced by the Mountain View Police Department. · The use of drones is prohibited at Shoreline Amphitheatre. The general policies listed below are subject to change on an event-by-event basis. It is STRONGLY suggested that you call the Shoreline Business Office at 650-967-3000 on the day of the show you are attending to get the specific rules for that event.
Chairs & Blankets
The following are permitted for most shows: · Blankets: Blankets/towels/ground coverings no larger than 4’x4’ · Chairs: Only low-back beach/sand type chairs with rounded legs are allowed. The chair should have a rounded frame with no pad or pointed footings. The height can be no taller than 34 inches, with legs no more than 6 inches from seat to ground.
Food & Beverage
Must be 21+ with valid, government-issued photo ID to consume alcohol. IDs are checked at all points of sale, and ID checkpoints and wristband distribution points are located throughout the venue for select shows. Shoreline Amphitheatre has a zero tolerance policy for underage drinking and violators will be ejected. The following are permitted for most shows: · Food, provided it fits in a clear plastic bag, no larger than one (1) gallon in size. One (1) bag per guest. · One (1) factory sealed plastic bottle, 20 oz or smaller, containing a non-alcoholic beverage (not frozen) per guest.
In general, small (point-and-shoot) digital and disposable cameras are allowed in the venue for most shows. Professional equipment including video recording equipment, removable lens cameras, and any laptops/tablets/iPads/Kindles/E-Readers/GoPros/drones are NOT permitted. Flash photography is not permitted. Camera policies vary per event, so it strongly suggested that you call the Shoreline Amphitheatre Business Office at 650-967-3000 on the day of the event you are attending for specific policies for that event. The venue has the right to restrict ALL CAMERAS, at any time, without prior warning.
Your safety and security is most important to us, and to that end, we have implemented enhanced security measures. Part of these efforts will require your cooperation and assistance. Please review this guide to get show ready: https://www.livenation.com/venuesecurity/
The following items are NOT permitted:
**The venue reserves the right to restrict any items at any time without prior warning.** **ALL POLICIES ABOVE ARE SUBJECT TO CHANGE ON AN EVENT-BY-EVENT BASIS** It is STRONGLY suggested that you call the Shoreline Business Office at 650-967-3000 on the day of the show you are attending to get the specific policies for that event. No Bag/Express Lanes will be available.
We are fans creating Once in a Lifetime Experiences for fans!
Located throughout the venue. Vegetarian options available. Enjoy some food and beverage at the numerous concession stands located throughout the venue plazas. Check out the food trucks at the Stage Right Plaza!
Craft beer, wine, liquor located throughout the venue. Visit Lucky's Bar on the main plaza for a craft beer or shot of your favorite whiskey. Check out the Sky Bar for a cocktail or a cold beer if you are seated on the lawn. You must be 21 years of age or older with a valid government-issued photo ID to consume alcohol. Shoreline Amphitheatre has a zero tolerance policy for underage drinking, violators will be ejected from the venue.
Lost & Found
Lost & Found is located at the Information Booth across from Lucky’s Bar on the main plaza on the day of the event, until the conclusion of that event. Available in the Business Office Monday-Friday from 10:30am-4pm.
There are ATM machines located throughout the venue.
Rock Med is the venue medical provider. They are on site at every event, mobile throughout the venue and based on the Stage Left Plaza. If you are in need of medical assistance, notify ANY staff member immediately.
Security staff are located throughout the venue, in white uniforms. If you are in need of security assistance, notify ANY staff member immediately. Your safety and security is most important to us, and to that end, we have implemented enhanced security measures. Part of these efforts will require your cooperation and assistance. Please review this guide to get show ready: http://www.livenation.com/venuesecurity/
Please let us know how we can help! Staff is located throughout the venue to assist you. Our Guest Ambassadors can assist with any special accommodation inquiries, including accessibility assistance, and are mobile throughout the venue, and based at the Information Booth (located on the main plaza, across from Lucky’s Bar) and various Guest Service Kiosks throughout the venue plazas.
Shoreline Amphitheatre and all on-site amenities are 100% wheelchair accessible. If you require accessible seating, please select accessible tickets when purchasing. Please call the box office at (650) 967-4040 if you have additional questions about accessible tickets. If you need additional accessibility assistance, please visit the Information Booth (located on the main plaza, across from Lucky’s Bar) upon entering the venue. Accessible parking is located in the lots closest to the venue, with overflow in other designated locations. Please have proper placards and ask to be directed by Parking & Traffic Staff inbound to venue.
Is this your first concert? Be sure to visit the Information Booth to receive a special gift!
For updated weather information, visit www.weather.com.
Costume Prop Policy
No functional props or weapons are allowed. All realistic simulated weapons are prohibited. Simulated or costume fantasy props are allowed as a part of your costume, subject to prior approval by security and compliance with the following:
All costume props and weapons must be inspected at the Costume Prop Check Station, located by the front entrance to the festival.
If you do not want to have your costume props inspected or tagged, or if you are not willing to comply with these policies, please do not bring your costume props to the festival.
No costume is not a costume!
ID10T Festival is a family friendly event, and costuming worn should reflect that basic premise. The minimal dress standards are full-coverage bikini top, and full-cheek coverage swimsuit bottoms. In all cases local and state decency laws will be applied.